RESTAURANT MANAGER
Company: Tam O'Shanter
Location: Los Angeles
Posted on: October 19, 2024
Job Description:
Read on to find out what you will need to succeed in this position,
including skills, qualifications, and experience.
We are looking for a Restaurant Manager to join our team!
The Restaurant Manager's primary responsibility is to manage the
flow of meal service and ensuring guest service excellence in
accordance with Lawry's standards. The Restaurant Manager is also
responsible for the supervision of Front of House Co-workers,
effectively implementing policies, procedures and programs and
utilizing leadership skills to manage co-workers in managing costs
and labor management.
ESSENTIAL FUNCTIONS
- Supervision of Front of House co-workers including
scheduling.
- Handle coaching and counseling of Front of House co-workers
including progressive disciplinary action.
- Comply with all of Lawry's employment related policies and
procedures and behavior consistent with the company's desire to
maintain a workplace free of incidents of co-worker harassment,
discrimination, drug or alcohol abuse.
- Participate in the recruiting and interviewing process of
applicants.
- New hire onboarding and training of hourly co-workers.
- Train and educate co-workers in menu/product knowledge and
service standards.
- Enforcement and adherence to health and safety policies and
procedures.
- Consistently and sufficiently meet Lawry's standards as an
ambassador of the restaurant with our guests, including inspiring
the "WOW Factor" level of service, providing and exuding quality,
professionalism, positive guest relations, and first class
entertainment and performance.
- Communicate effectively, both verbally and in writing to
provide clear direction to the Front of House team.
- Greet and accommodate individual and special needs of guests in
a confident, well-spoken and succinct manner, while following
Lawry's standard operating procedures for delivery of the finest
dining and entertainment experience to our guests.
- Manage the flow of guests during meal service.
- Express and exchange ideas in spoken and written English in an
average manner both with co-workers and guests, including writing
orders, requests, reservations, or instructions.
- Demonstrate knowledge of Lawry's Restaurants, including family
history, locations, service and meal hours, and frequent diner
benefits.
- Demonstrate effective teamwork and cooperation with co-workers,
management, vendors and/or suppliers.
- Adhere to Lawry's grooming standards.
- Complete all daily pre-and post-manager shift duties.
- Cash control.
- Follow proper protocol to ensure effective controls of
departmental processes and food & labor costs.
- Perform inventory.
- Ensure compliance with all federal, state and city laws
surrounding the sale and consumption of alcohol.
- Demonstrate positive leadership abilities to motivate
co-workers to meet and exceed standards.
- Ensure all equipment and restaurant facilities are maintained
and seek assistance with repairs as necessary.
- Perform other competencies and duties as assigned, such as
properly cleaning and maintaining assigned Dining Room, Bar and
restaurant areas, or administrative projects.
- Attend all mandatory co-worker meetings, training,
informational and education sessions.
POSITION QUALIFICATIONS
- Shows confidence, energy, and enthusiasm with a professional,
clean appearance, and a friendly, helpful, approachable
demeanor.
- Satisfactory physical and mental health to perform the
requirements of the job, and to work with the public in compliance
with applicable foodservice health and safety regulations.
- Able to perform the essential functions of the assigned
position with or without reasonable accommodation, and within
company policy.
- Able to stand and walk for up to eight (8) hours during a shift
(with limited breaks); carry up to 30 lbs. and exert up to 50 lbs.
of force without straining; and sustain repetitive motions of legs,
feet, waist, back, shoulders, arms, wrists, hands and
fingers.
- Basic knowledge of wines, cocktails and spirits as well as
proper handling and storage.
- Legal age to serve alcoholic beverages.
- Capable of multi-tasking, leading and communicating with
others, able to express and exchange ideas in spoken and written
English in an above average manner.
- Capable of establishing rapport in conversational English that
is consistent with our fine dining atmosphere.
- Basic math proficiency.
- Demonstrate competency in POS (Micros), reservation computer
systems (OpenTable), scheduling software, Microsoft Office and any
department-specific systems in use.
- Demonstrate positive supervision and leadership abilities to
motivate co-workers to meet and exceed standards.
Experience:
- 2-3 years of Restaurant Manager experience in an upscale/fine
dining restaurant.
- Experience with the discerning guest.
- Strong interpersonal skills and communication skills including
oral and written skills.
- Commitment to hospitality and service excellence.
- Supervisory experience.
- Effective management skills to motivate and develop
co-workers.
- Possession of food certifications as required by local, state
and federal law.
Computer Skills: Competency in POS (Micros), reservation computer
systems (OpenTable), scheduling software, Microsoft Office and any
department-specific systems in use.
Education: High school diploma or GED preferred. Some college or
culinary education beneficial.
Salary Range: $70,000-$75,000/annual
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Work Location: In person
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Keywords: Tam O'Shanter, Rialto , RESTAURANT MANAGER, Executive , Los Angeles, California
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