Director of Premium Support

Company: VirtualVocations
Location: Carson
Posted on: October 29, 2024

Job Description:

A company is looking for a Director of Premium Support (Remote).

Key Responsibilities

Oversee and manage the Premium Support team to ensure exceptional customer service delivery
Collaborate with cross-functional teams to resolve customer issues efficiently
Develop and track key performance indicators (KPIs) to enhance customer satisfaction and retention

Required Qualifications

Bachelor's degree in Business, Computer Science, Information Systems, or a related field (Master's preferred)
8+ years of experience in customer or technical support, with at least 3 years in a leadership role
Strong technical background and experience in SaaS or technology-driven companies
Proven track record of managing and developing high-performing teams
Experience with support tools and platforms (e.g., Salesforce, Jira)

Keywords: VirtualVocations, Rialto , Director of Premium Support, Executive , Carson, California

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